3CX Weekly Brief · Feb 3 – Feb 9, 2026
The first full week of February was packed with product wins straight from 3CX HQ. Update 8 finally hit general availability, while a new Intune deployment guide and a SIP trunk checker make life easier for our engineering crew.
What 3CX shipped (Feb 3 – Feb 9)
- Update 8 Final released. The GA build of V20 U8 (source) brings Agentic AI call handling, on-prem transcription and deeper Microsoft 365 sync. It’s the AI-first release we’ve been waiting on.
- Softphone auto-deploy via Microsoft Intune. 3CX published a step-by-step playbook (source) so IT can push the Windows softphone to every managed device with zero desk visits.
- VoIP Provider Checker. For custom carriers, the new verification workflow (source) walks through DNS, auth, inbound and outbound call validation to spot issues before go-live.
- NetworkChuck shined a light on 3CX AI. The community video (source) shows real-world automation with the AI receptionist and transcription stack—perfect content to share with prospects.
How Houston TechSys is acting on it
- Upgrade path. We’re scheduling customer-by-customer Upgrade 8 deployments, starting with sites that need AI transcription or WhatsApp calling.
- Mass app rollout. Our RMM + Intune plan now includes an optional 3CX softphone push so hybrid users always have a fresh client.
- Carrier QA. Every non-standard SIP provider will run through the new checker before we touch production—fewer surprise tickets and faster turn-ups.
- Sales enablement. The NetworkChuck video is being clipped into our LinkedIn + email nurture copy to keep the 3CX story front and center.
Ready to see Update 8 and the new AI receptionist in action? Call (281) 231-2944 or request a 3CX demo and we’ll spin up a Houston-specific walkthrough.
